Our 7 Co-operative Principles
Upholding our Foundation: Implementing the Co-operative principles in our Gas Utility
Over the coming months, we’ll take a closer look at what it means to be a co-operative, beginning with our Mission, Vision and Values.
Each month, we’ll introduce one of the Seven Co-operative Principles that guide G.L.D.C. Gas Co-op, exploring how each principle connects to who we are, what we do, and the important role our members play in our co-operative.
We invite you to follow along as we explore the principles that shape our values, guide our decisions, and strengthen our co-operative community.
A Framework for Sustainable, Member-Focused Operations
THE CO-OPERATIVE ADVANTAGE
WHY WE ADHERE TO THE CO-OPERATIVE PRINCIPLES:
Mission-Driven: Our Primary purpose is service to members, not profit maximization for external shareholders.
Local Control: Decisions are made by the people who use the service – Our Members
Sustainability & Resilience: Principles guide long-term stability, community investment, and ethical operations.
We are distinct from investor-owned utilities because we operate by a unique set of internationally recognized values and principles.
Vision, Mission, Value Statements
Mission Statement
G.L.D.C. is a locally owned and operated co-operative supplying natural gas to its members. Our investment in employees, technology and infrastructure supports our commitment to ensuring our members receive exceptional customer service in the safe and reliable delivery of natural gas to heat our homes, farms and businesses.
Vision Statement
GLDC is recognized as a preferred employer and a pillar of the community. Striving to be the leading utility co-op, we confidently pursue progressive opportunities to ensure long term sustainability – strengthening member pride of ownership.
Values
- Integrity – We are honest, transparent, and committed to doing what is best for our customers and our company. Integrity is the defining quality of our people and our work. We strive to do the right thing always, act truthfully and honourably.
- Safety – Our first priority in everything we do is to ensure the safety of our staff, our members, and the public.
- Commitment – We focus on our key priorities and ensure we deliver with quality on time – every time.
- Teamwork – One company, one team, one vision. We work together to achieve our goals and celebrate our successes.
- Community minded – We support and strengthen community by hiring local, buying local, and contributing to community events and local charities.
- Empathy – We understand that effective communication begins with listening, understanding different perspectives, and caring about others’ success.
PRINCIPLE #1
VOLUNTARY AND OPEN MEMBERSHIP
Definition:
Open to all who can use services and accept responsibilities
Implementation:
Any resident/business in our service territory can join. No discrimination based on background, usage size, or location within the bounds of our service map. Clear, consistent new member application processes.
Board Action Point:
Ensure service policies are reviewed annually to remain inclusive and accessible.
OPEN AND NON-DISCRIMINATORY SERVICE
Rural infill costs are charged at an approved rate of $8,250.00; Urban infill costs are approved at $5,000.00.
While the actual cost to complete a rural infill may be significantly higher than the set infill rate of $8,250.00, often times at a cost of $30,000, the work is still completed, and the members are only charged the approved infill rate.
PRINCIPLE #2
ONE MEMBER ONE VOTE – LOCAL GOVERNANCE
Definition: Members control the co-op board composition democratically (equal voting rights).
Implementation: Robust Annual General Meeting (AGM) participation is encouraged.
Crucially: A large consumer user has the same single vote as a small residential customer.
Board Action Point: Review and enhance engagement strategies to maximize member attendance and voting participation at the AGM.
STAYING CONNECTED
As a member-owned co-operative, G.L.D.C. Gas Co-op believes every member has a voice and an equal opportunity to participate. Through our Annual General Meeting (AGM), members are welcome to attend to stay informed, ask questions, and take part to help shape the future of their Co-op. We are committed to keeping our members and communities informed through our company website Quarterly Newsletters , Facebook Page, Member Reflex Portal and Local Newspapers.